Frequently asked questions

How does ordering work?

A deposit of £400 is required to secure your frame booking.

If you wish to make any changes to your order after payment has been taken, additional charges may apply depending on the nature of the changes requested.

Build Timeframe

We aim to fabricate and dispatch your frame within 4 weeks. However, please allow up to 12 weeks for production and delivery, as build times may vary depending on workload, stock availability, and other unforeseen factors.

Once your frame has been completed and carefully packaged, we will contact you to confirm it is ready for dispatch. The remaining balance, along with the shipping charge, must be paid in full before your order is shipped.

What are the shipping costs?

UK Shipping

Shipping within the UK is charged at a flat rate of £70 per frame.

International Shipping

As international shipping costs can fluctuate, we are unable to provide a fixed shipping price at the time of ordering. Once we have your full delivery address, email address, and telephone number, we will calculate an accurate shipping quote based on the final packaged dimensions and weight of your completed frame.

When your frame is ready for dispatch, we will contact you by email with the shipping cost. The remaining balance, including the shipping charge, must be paid before your order is shipped.

What is included with the frame?

Rear shocks and shock hardware are not included unless purchased as an option.

Single-speed frames include:

  • Idler sprockets
  • ISCG mount
  • Chain tensioner plate
  • Chain roller
  • Mudguard
  • Anti chain slap strip
  • Shock bolts
  • Dropout mounted chain tensioners
  • Rear axle

Geared frames include:

  • Derailleur hanger
  • Idler sprocket positioned rearward of the main pivot
  • ISCG mount
  • Chain tensioner plate
  • Chain roller
  • Mudguard
  • Anti chain slap strip
  • Shock bolts
  • Dropout mounted chain tensioners
  • Rear axle

Do you offer custom sizing?

Yes. We offer custom geometry to suit individual rider requirements for an additional £300.

If you’re considering a custom frame, please contact us to discuss your riding style, fit requirements and design options before placing an order.

Do you offer sponsorship or rider support?

We do not currently offer sponsorships, ambassador programmes or complimentary merchandise.

Replacement frame components are only available to existing Tora frame owners. Design drawings, CAD files and technical blueprints remain the intellectual property of Tora Cycles Ltd and are not available for distribution.

Do you offer replacement frame components?

Replacement frame components are only available to existing Tora frame owners. Design drawings, CAD files and technical blueprints remain the intellectual property of Tora Cycles Ltd and are not available for distribution.

What warranty do you provide?

Every Tora frame is covered by a 5 year warranty for the original owner against defects in materials and workmanship.

The warranty does not cover:

  • Crash damage
  • Normal wear and tear
  • Bearings and bearing replacement
  • Cosmetic damage
  • Subsequent owners

Do you offer a crash replacement programme?

Yes.

If your frame is damaged in a crash, we offer a reduced-price replacement frame to the original purchaser. While accidental damage is not covered under warranty, our crash replacement program is designed to help you get back on the trail as quickly as possible.

What headset do I need?

For dual crown forks, 44mm Zero Stack (44ZS) headset cups are required top and bottom.

For single crown forks with a tapered steerer, use a 44mm Zero Stack upper cup and a 1.5” external lower cup.

What rear brake mount do I need?

You need an IS to post mount adaptor.

Can I order the SDH big travel frame?

The SDH is special order only. 

Email info@toracyscles.co.uk for details and information.

Can I choose a custom colour?

Yes.

Custom powder-coated finishes are available for an additional £150.

Please note that our coating partner offers a selected range of colours, so availability may vary.

We can also supply a frame in white primer if you wish to arrange your own finish. Please note that refinishing the frame outside of Tora may affect the frame warranty.

Can I order a raw frame with a clear finish?

Yes.

Our raw finish uses an etch lacquer rather than powder coating to preserve the appearance of the steel while providing a lightweight protective coating.

Finish Disclaimer

Etch lacquer is intentionally different from powder coat. It offers a distinctive raw-metal appearance but is less resistant to chips, scratches and abrasion. Cosmetic wear should be expected, particularly with regular off-road use.

By choosing this finish, you acknowledge that:

Cosmetic wear, scratches and stone chips are considered normal.

The finish may naturally change in appearance over time.

No warranty is provided against cosmetic wear, fading, corrosion or finish deterioration.

Marks caused by riding, transport, assembly or maintenance are considered part of normal use.

For maximum durability, we recommend choosing one of our powder-coated finishes.

Can I run gears or single speed?

Yes.

All Tora frames are available in either single-speed or geared configurations. Simply select your preferred drivetrain option when placing your order.

Optional wheel sizes?

Each frame model is designed around specific wheel configurations, which can be selected when ordering.

Once production has begun, changes to your chosen wheel size may incur additional charges, as they can require modifications to the frame specification.

Do you ship internationally?

Yes.

We ship Tora frames worldwide. Please note that import duties, taxes and customs charges are the responsibility of the customer and may be payable when your order arrives in your destination country.

How does the warranty work?

Frames have a 5 year warranty. All further information can be found on the warranty page.

What chainring do I need to run?

On the EVH Classic, NP Special, and ENR, we suggest running a 32 tooth boost chainring with a -3 offset, this allows for optimum chain tension and clearance while giving you a good gear ratio

For the two hardtail frames we recommend using up to a 34 tooth boost chainring with a -3 offset.

What single speed sprocket should I run on the rear wheel?

We suggest you use an 18 tooth sprocket- this gives you good chain clearance of the oval swing arm, and coupled with a 22 tooth inner idler, 17 tooth outer idler that is connected to a 32 tooth chainring, your gear ratio is 2:3.

Why the two chains?

The EVH uses a twin-idler system mounted directly on the main pivot, with two separate chains working together to manage the drivetrain through the suspension’s travel.

This allows us to take full advantage of the EVH’s high-pivot, rearward axle path, this eliminates pedal kickback, and has zero chain growth 

The result is a rear suspension system that remains active and predictable through rough terrain, even under hard braking, while keeping unwanted drivetrain feedback to a minimum.

Do you supply complete bikes?

No, we only supply frame only. With our suspension frames we can add a shock at extra cost. Email us for more details: info@toracycles.co.uk